10% Senior Discount
Frequently Asked Questions
We don’t charge by the hour, we charge by the job. Our quotes are based on the average time it takes a qualified technician/licensed plumber to do the labour (also includes parts). We use a standard price guide and quote the price before the work begins. Before any work is done, we agree on a price the customer will pay regardless of how long it takes to do the work, even if it takes longer than anticipated.
Yes, we specialize in residential work and cover all aspects of your home’s comfort systems including but not limited to:
- remodels, new installations, additions
- residential plumbing
- heating and air conditioning
We do not do new construction – only service, repair & equipment replacement in existing buildings.
We do light commercial, and light industrial.
Trip charges cover the cost of the licensed plumber or technician arriving in a fully stocked truck and performing a quick diagnosis of the problem. Sometimes more than a short diagnosis is required depending on the problem, and extended diagnosis charges might be applicable, but this is rarely the case. If we don’t have the part we need, or something has to be special ordered to do your repair, we’ll return with no additional trip charges. Other companies charge by the hour and they start the clock when they get in the truck to come to your location, and some charge for the ride home too. Quotes on new installations for heating & A/C equipment, sewer, geothermal heating/cooling, and solar thermal hot water systems are free.
Phone quotes are often inaccurate and almost always change when the technician evaluates the job in person. We liken phone quotes to trying to guess someone’s age over the phone; you can’t even get in the ballpark without seeing the person. Same goes for quotes, we can’t get it right without seeing exactly what’s going on. Give us a call and we’ll come out to assess your situation and give you an accurate quote.
We have been serving the Western Suburbs of Chicago for 10 years.
Yes, we do. We accept American Express, MasterCard, Discover, and Visa. Checks and cash are also welcome!
The owner of the property must authorize any repairs or upgrades. Unless your lease agreement specifically states that you are allowed to authorize work of this type, we won’t be able to take care of your issues without authorization.
Yes. We are licensed, bonded, and insured to protect you, the home and business owner, as required by the state of Illinois. We send only licensed plumbers to address your service call. Each plumber is individually licensed and Wiz Plumbing Services carries a contractor’s license, which is required by the state. For your peace of mind, we drug test and background check all employees. We do not hire subcontractors to work in your home.
Erica C. in Bloomingdale, IL
Derek is a good contractor and his customer service is excellent. He was very patience and explained the plumbing work in details. They finished the work within a few hours and performed extra work requested by my husband at a reasonable price. They cleaned up after the work. I would hire him again for additional work in future.
Pamela H. in Willowbrook, IL
My dear friend has been RAVING about Derek from WIZ Plumbing for a long time, but I had “a guy.” Well, my guy wasn’t available so I called WIZ . Derek came over ASAP and told me exactly what was up, and told me to have my guy come back and fix it. HE DID NOT CHARGE ME! What a gem! And my dogs loved him. It’s always a good sign when your dogs love someone coming to work on your house, right? So, as my friend has been saying for years: 1. He’s super honest. 2. He will not rip you off. 3. He thoroughly explains everything going on — not in a talk-down-to-you-how-could-you-not-know-this kind of way, but in a “Hey I love plumbing and I really want you to understand this!” kind of way. 4. He is super fast, i.e., he gets to you as soon as he possibly can. 5. He has a great personality — friendly, easy-going, etc. because he clearly loves what he does, which is just a delight
homeowner in Hanover Park, IL
Hello,I’ve been using WIZ PLUMBING service few times and couldn’t be more pleased with them. They really look and work in very professional way. This team is friendly, knowledgeable, caring about client’s time, and their customer service skills are excellent. I’ve never have had such efficient , quick problems solvers plumbers before. They’re always on the time, never let us down with the price, or late respond. They helped us many time with an emergency situation. I very sincerely recommend WIZ PLUMBING service and I can ensure that you’ll be in the best hand, when you’ll have a plumbing issue.